Effective Date: October 22, 2024

Eagle Software CRM ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information, in alignment with our parent company, MRI Software's privacy practices.

For additional details, please review MRI Software's full Privacy Policy.

We may collect the following personal information:

• Contact Information: Name, company name, email address, phone number, and address.
• Account Details: Username, password, and preferences.
• Usage Data: IP address, browser type, pages visited, and interactions with our services.
• Communication Records: Emails, messages, and support inquiries.
• Payment Information: Payment details for transactions made through our services.
• Location Data: Geographical information based on IP address or other location-aware technologies.

Your personal information is used to:

• Provide, operate, and improve our CRM services.
• Process transactions and manage accounts.
• Communicate updates, offers, and respond to inquiries.
• Analyze usage to enhance user experience.
• Ensure security and compliance with legal obligations.
• Conduct market research and surveys to improve our offerings.
• Personalize your experience based on your preferences and usage patterns.

We may share your information with:

• Affiliates: Within the MRI Software group for operational purposes.
• Service Providers: Trusted partners who assist in delivering our services under confidentiality agreements.
• Legal Requirements: When required by law or to protect our rights and safety.
• Business Transfers: In connection with mergers, acquisitions, or asset sales.

We do not sell your personal information to third parties.

We implement appropriate technical and organizational measures to protect your data. However, no system is completely secure; we cannot guarantee absolute security.

We retain your information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

You have the right to:

• Access and obtain a copy of your personal data.
• Request corrections to your information.
• Request deletion of your data, subject to legal constraints.
• Object to or restrict certain data processing activities.
• Withdraw consent where processing is based on consent.

To exercise these rights, contact us at [email protected].

We use cookies and similar technologies to enhance your experience. You can manage your cookie preferences through your browser settings. For more details, refer to our Cookie Policy.

Our services may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

As part of a global organization, your information may be transferred and processed in countries outside of your residence. We ensure such transfers comply with applicable data protection laws and implement appropriate safeguards.

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children under 16. If we become aware of such data, we will take steps to delete it.

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly.

If you have questions or concerns about this Privacy Policy, please contact us at:

• Email: [email protected]
• Address: Eagle Software, Melbourne, VIC, Australia

For additional details, please review MRI Software's full Privacy Policy.