1300 21 31 41
Frequently Asked Questions
Find answers to common questions about our property management services, fees, and processes.
Realnest Support
Landlord FAQs (Property Owners)
What makes Realnest different from other agencies?
At Realnest, we blend smart technology with personalised service. From digital lease signing and 360° inspections to round-the-clock portals for both owners and tenants, we're a step ahead of traditional agencies. But what truly sets us apart is our hands-on care — you'll deal directly with an experienced professional who treats your investment like their own.
How much are your property management fees?
We offer a fixed, transparent fee structure — no nasty surprises, no "add-on" charges for standard services. Inspections, statements, communication, and portals are all included. We focus on giving you maximum value and peace of mind, while keeping your return on investment front and centre.
How do you find and secure the right tenants?
We don't just wait for tenants to apply — we actively market your property across major platforms, screen applicants with employment and rental history checks, and use tools like Snug tenant matching to ensure the best fit. Combined with our FLK it over SMS signing, leases are finalised faster and more securely.
How do you handle maintenance and repairs?
All tenant requests flow into our online system, giving you full visibility. For simple handyman-style items, we may allow tenants to carry out minor fixes with your approval if it's safe and practical. But when licensed trades are required — such as electrical, plumbing, or gas — we only use qualified professionals for compliance, safety, and to protect the value of your property. While parts may seem inexpensive, professional labour includes skills, insurance, and warranties that safeguard both you and your tenants.
Can I switch to Realnest if another agency manages my property?
Yes — switching is simple and stress-free. We handle the paperwork, liaise with your current agency, and ensure tenants experience a smooth handover. There's no need to wait until the lease ends — you can move to Realnest at any time.
How will I stay informed about my property's performance?
You'll have 24/7 access to a secure portal showing rent ledgers, inspection reports, and maintenance updates. On top of that, we provide proactive updates so you always know where things stand. At Realnest, you're never left wondering — clarity and transparency are built in.
Tenant FAQs (Renters)
How do I apply for a property with Realnest?
We make applying simple. You can apply online through our listing platforms, upload your documents securely, and track your application's progress. We use tools like Snug (coming soon) and FLK it over to streamline approvals so you're not left waiting in the dark.
How are rental payments made?
All payments are processed securely through our tenant portal. You'll see due dates, receipts, and balances in real time. This system helps avoid confusion and keeps your rental history clear — supporting you if you need references in the future.
What if I need a repair or something breaks down?
You can log repairs quickly through our online portal or mobile app — upload photos, track progress, and see updates as trades are booked. For simple handyman-style items, if you're confident and it's safe to do so, we may allow minor fixes with your landlord's consent. But when licensed trades are required (electrical, plumbing, gas, etc.), we must use qualified professionals for safety, compliance, and the long-term care of the property. While parts may sometimes seem inexpensive, professional labour covers skills, insurance, and warranty — ensuring the repair is done properly and reducing risks for both you and the landlord.
Can I have a pet in the property?
Pets are considered in line with NSW tenancy laws and your landlord's instructions. Applications for pets can be made at the time of applying or during your tenancy — we'll liaise with the landlord and strata (if applicable) to provide a fair, timely answer.
How do inspections work?
We carry out routine inspections to make sure the property is being cared for and to pick up any maintenance early. These are mainly visual inspections — we're not builders or trades, but we flag issues to landlords quickly. You'll always get notice in advance, and we keep the process respectful and efficient.
What happens at the end of my lease?
We'll guide you through the vacating process, including final inspection requirements and bond return procedures. If you'd like to renew, we'll discuss options early so you have time to plan. Our goal is to make moving out — or staying on — as seamless and fair as possible.
What Our Clients Say
Hear from property owners who switched to our $100 flat-fee management and never looked back.
We switched and the difference was night and day.
The level of service and transparency is unmatched. Realnest made the transition seamless and our property has never been better managed.
Property Owner
Western Sydney
Matched in seven days — and the portal kept us updated.
From listing to tenant placement in just one week. The online portal gives us real-time updates on everything happening with our investment.
Property Investor
Central Coast
No surprises in statements. Truly transparent.
Finally, a property management company that's honest about fees. Every dollar is accounted for, and the flat fee structure is exactly what we needed.
Landlord
Inner West